FAQs

All Sinvention brand items are made at our studio and retail shop located in Stratford, Ontario Canada.

We offer a lifetime warranty against manufacturing defects on all Sinvention made items.

We do not cover damage caused by wear and tear due to normal usage over time.

If you experience any issues with your Sinvention gear, please send us an email with the details and photos of the item and we will do our very best to help you.

We are a full service leather shop and can repair and/or revitalize your gear within reason.

We hand craft all Sinvention brand items in house and lead times do fluctuate through out the year.  We generally quote on the long end of the possible handcrafting lead time as to not disappoint anyone. Currently we advise it may take 6 -10 weeks for orders to be handmade.  
Orders may be fulfilled sooner but keep this in mind as a worst case timeline. 
Rush order may be possible on a case by case basis, please contact us directly prior to placing your order for more info.

All orders are shipped in plain brown boxes or plain padded envelopes.  Our discreet return address is listed as “WLC” (our corporate business name Ware Leather Corporation).
If you are ordering from the USA or international, we are required to declare each item in your order for customs purposes, but we keep the descriptions vague to protect your privacy.

When you pay via Visa, MasterCard, or American Express, our company name will appear as Sinvention.
For Canadian customers: If you are sending an Interac E-transfer it will appear as Ware Leather Corporation on your bank statement.

While we do not offer home parties we do offer in store private shopping parties for groups of 8-15 persons.  Private shopping parties are offered on Friday or Saturday evenings 7-9pm.  We dim the overheads, throw the disco lights on and crank the tunes.  This is a fun experience for you and your friends to shop together.  Ideal for bachelorette parties etc. Please contact us for more details.

Yes we do offer local home delivery to addresses within the city of Stratford Ontario to N5A postal codes.  
Please be sure to include any special instructions for delivery in the customer notes section during checkout (ie. if there is no one home to receive the order where would you like it put?).  We will advise you with an update when the order has been delivered.  

Home deliveries are completed at the end of each business day between 5-7pm.  No deliveries on Sundays or Mondays.  

Yes we offer free in-store order pickups.  Please come to the sales counter to retrieve your order.  

If the order will be picked up by someone other than the name on the order please be sure to advise us of this in advance.  Include a note upon check out or send an email with your order number to sales@sinvention.com

Yes we have free on site parking.  We are located on the corner of Romeo and Douro Streets, you may enter the parking lot from either street.  We are located on the back side of the building and you are welcome to park anywhere in the lot.