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FAQs

Frequently Asked Questions

Update January 2025 - Although the Canada Post strike is now over they still have quite a backlog.  We may use them or choose to ship your order via Canpar or Purolator.  All three services are fully insured and have online tracking.  You will be notified of the method and tracking info upon parcel dispatch.

We ship worldwide. 

Orders of $200 CAD or more are shipped FREE within North America.

We offer a flat rate of $10 CAD for shipping within Canada (Expedited Parcel via Canada Post, or Canpar or Purolator) and in the USA (Via UPS Ground). 

We also offer flat rate shipping worldwide. International rates will appear in your shopping cart based on your location and order total.

All parcels are insured and traceable.  

High value orders ($850 CAD / $750 USD or more) will require a signature for delivery.  

Please note that a phone number is required for all orders.

Canadian address orders:
Yes we do ship to PO Boxes via Canada Post Expedited Parcel.  Until Canada Post has caught up from the recent strike backlog there may be delays with delivery.

USA & International address orders: 
We are unable to ship to Postal Boxes.   A physical delivery address is needed along with a phone number.

All orders are shipped in plain brown boxes or plain padded envelopes.  Our discreet return address is listed as “WLC” (our corporate business name Ware Leather Corporation).
If you are ordering from the USA or international, we are required to declare each item in your order for customs purposes, but we keep the descriptions vague to protect your privacy.

All Sinvention brand items are made at our studio and retail shop located in Stratford, Ontario Canada.

- If you are located in Canada you will see CAD funds pricing. If you are in Canada and you are seeing USD pricing you will need to change your I.P. address to a Canadian I.P. address (if you are using a different one or a VPN to access international content for services such as Netflix etc.)

- USA and International customers will be offered USD currency.

We offer a lifetime warranty against manufacturing defects on all Sinvention made items.

We do not cover damage caused by wear and tear due to normal usage over time.

If you experience any issues with your Sinvention gear, please send us an email with the details and photos of the item and we will do our very best to help you.

We are a full service leather shop and can repair and/or revitalize your gear within reason.

We hand craft all Sinvention brand items in house and lead times do fluctuate through out the year.  We generally quote on the long end of the possible handcrafting lead time as to not disappoint anyone. Currently we advise it may take 6 -10 weeks for orders to be handmade.  
Orders may be fulfilled sooner but keep this in mind as a worst case timeline. 
Rush order may be possible on a case by case basis, please contact us directly prior to placing your order for more info.

When you pay via Visa, MasterCard, or American Express, our company name will appear as Sinvention.
For Canadian customers: If you are sending an Interac E-transfer it will appear as Ware Leather Corporation on your bank statement.

While we do not offer home parties we do offer in store private shopping parties for groups of 8-15 persons.  Private shopping parties are offered on Friday or Saturday evenings 7-9pm.  We dim the overheads, throw the disco lights on and crank the tunes.  This is a fun experience for you and your friends to shop together.  Ideal for bachelorette parties etc. Please contact us for more details.

Yes we do offer local home delivery to addresses within the city of Stratford Ontario to N5A postal codes.  

Ideally customers will be home to receive the delivery however if you are not going to be home please be sure to include any special instructions for delivery in the customer notes section during checkout (ie. if there is no one home to receive the order where would you like it put?).  If no one is home we will take a photo of the parcel at your doorstep and forward that to you as proof of delivery.  Please note that there is no replacement insurance offered for parcels that go missing - use at your own risk.

Normally home deliveries are completed near the end of each business day.  No deliveries on Sundays or Mondays.  

Yes we offer free in-store order pickups.  Please come to the sales counter to retrieve your order.  

If the order will be picked up by someone other than the name on the order please be sure to advise us of this in advance.  Include a note upon check out or send an email with your order number to sales@sinvention.com

Yes we have free on site parking.  We are located on the corner of Romeo and Douro Streets, you may enter the parking lot from either street.  We are located on the back side of the building and you are welcome to park anywhere in the lot.

25 Years Strong

We have been handcrafting quality leather bondage gear in Canada since 1999!

390 Douro Street - Stratford - Ontario - Canada

Copyright WLC/Sinvention 2024